DEPARTMENT OF POSTS TAKES STEPS TO IMPROVE OPERATIONAL EFFICIENCY AND EXPAND SERVICE OFFERINGS
Posted On: 06 FEB 2025 3:08PM by PIB Delhi
The Department of Posts has taken numerous steps to improve operational efficiency, incorporate technology, and expand service offerings. Below are the details:
- Improved Parcel Services:
- Nodal Delivery Centers: 233 Nodal Delivery Centers have been established for faster and more efficient parcel delivery, covering over 1600 PIN codes. These centers handle approximately 30% of daily parcel deliveries.
- Parcel Hubs: A network of 190 Parcel Hubs (Level-1 and Level-2) has been set up to facilitate faster processing and secure handling of parcels.
- Technology Integration: Advanced tracking systems have been implemented, including real-time delivery status, API integration, system-assisted sorting, and error management systems.
- Parcel Packaging Policy: 1408 Parcel Packaging Units are operational across the country, providing high-quality packaging materials for secure parcel transit.
- Smart Booking and Delivery Kiosks: 30 Smart Parcel Delivery Kiosks and 30 Self Booking Kiosks have been installed in various cities to enable flexible pickup and delivery options for customers.
- DakGharNiryatKendras (DNKs): In coordination with Central Board of Indirect Taxes and Customs (CBIC), 1013 DNKs have been established to facilitate e-commerce exports, offering services such as self-booking, label generation, and export documentation.
- These DNKs provide valuable support to small exporters, including artisans and self-help groups from rural areas.
- Core Banking and Digital Services:
- All Post Offices are integrated with a Core Banking Solution offering a variety of services including ATMs, Internet Banking, Mobile Banking, NEFT/RTGS, Electronic Clearing Services (ECS), and e-KYC for smooth digital transactions.
- India Post Payments Bank offers digital payment services linked to Post Office Savings Accounts.
- Expanded Services by the Business Development Directorate:
- Post Office Passport Seva Kendra (POPSK): Post Offices are now offering passport services to citizens across the country.
- AadhaarEnrollment and UpdationCenters: To provide Aadhaar services even in remote areas.
- Verification of Prime Minister Employment Generation Program (PMEGP) Units: Post Offices assist in the verification process for government subsidy schemes like PMEGP.
- E-Post & E-Payment: These services provide electronic message transmission and bill payment collection, respectively, further enhancing the Post’s service offerings.
- Retail and Specialized Services:
- Gangajal and Holy Prasadam: Post Offices are involved in the distribution of Gangajal and delivery of Prasadam, providing a unique religious service to customers.
- Media Post and Direct Post: For business communication, Post Offices facilitate Media Post services (advertisements through postal mediums) and Direct Post for targeted advertising.
- India Post Passenger Reservation System (IP-PRS): Identified Post Offices have been equipped to offer railway ticket reservations, thus expanding their utility to the public.
This information was given by the Minister of State for Communications, Dr. Pemmasani Chandra Sekhar in a written reply to a question in Rajya Sabha today.
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