Handling of HDMS tickets - CEPT Instructions
This
is regarding handling of HDMS ticket for the applications developed and
managed by CEPT. It has been observed that some field units are sending
emails to different email IDs of CEPT, resulting in duplication of
work.
In order to streamline the process and
ensure timely resolution of issues, field units are kindly requested to
raise tickets only through HDMS.
The URL of the website is https://cept.gov.in/.
Using their existing login IDs, the users can raise the issues related
to DARPAN, Data Sanitization, GDS online, and Establishment Review
Solution.
n order to streamline the process and
ensure timely resolution of issues, field units are kindly requested to
raise tickets only through HDMS.
The URL of the website is https://cept.gov.in/.
Using their existing login IDs, the users can raise the issues related
to DARPAN, Data Sanitization, GDS online, and Establishment Review
Solution.
In case there is a delay of more than
three days in resolving an issue raised in HDMS, an escalation email can
be sent to servicedesk.cept@indiapost.gov.in. While sending an
escalation email, please ensure the subject line includes the ticket
number, module name followed by a brief description of the issue.
For example:
Ticket number_DARPAN Login Issue - RegTicket number_DATA SANITIZATION Role Mapping Issue - RegTicket number_ESTABLISHMENT Office Name Not Displayed - Reg
This may be brought to the notice of all the concerned.
Source : https://utilities.cept.gov.in/dop/pdfbind.ashx?id=11479
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