Bruhaspati Samal
General Secretary
Confederation of Central Govt. Employees and Workers
Odisha State Coordination Committee, Bhubaneswar
eMail: samalbruhaspati@gmail.com, Mobile:9437022669
India
Post, the world’s largest postal network, has been an enduring symbol
of connectivity and service in India. With a staggering 1.59 lakh post
offices spread across urban, rural, and remote regions, it touches the
lives of millions daily. Established in 1854, the postal system has
evolved alongside the nation, adapting to changing technologies and
demands. Beyond delivering letters and parcels, India Post has been a
trusted medium for financial services, social welfare schemes, and even
e-commerce logistics in recent years. However, the backbone of this
colossal system—the postmen and Gramin Dak Sewaks (GDS)—are now
grappling with significant challenges due to a new policy requiring them
to use personal two-wheelers for deliveries. This mandate, coupled with
a promise of fuel and maintenance reimbursement, while aimed at
modernizing operations, has exposed systemic issues that threaten both
the workforce and the institution's reputation and has raised concerns
about practicality and fairness.
Traditionally, postmen and GDS relied on walking or bicycles to fulfil their delivery duties. This was particularly true in hilly and inaccessible terrains, where modern vehicles often cannot venture. As the postal network embraced the digital age to meet the demands of a growing population and economy, mobile phones were distributed among delivery staff to enable real-time tracking, digital signatures, and efficient communication. This transition marked a significant step in India Post's journey towards modernization. This innovation not only improved efficiency but also enhanced transparency and accountability in delivery operations. With the rise of e-commerce, India Post saw a surge in parcel volumes, necessitating a shift from traditional letter delivery to a more parcel-oriented logistics approach.
Despite these advancements, the move to impose mechanized delivery using personal vehicles has highlighted the gaps in India Post’s modernization strategy. It underscores the need for a more inclusive and thoughtful approach that considers the diverse realities of its workforce. The plight of postmen and GDS raises questions about the institution's commitment to employee welfare and its ability to adapt to changing times without compromising its core values.
The financial burden of purchasing a motorcycle is particularly onerous for low-paid postmen and GDS. The lack of financial assistance or government support in this regard has made the directive feel like an undue imposition. Furthermore, the geographical diversity of India presents unique challenges. In metropolitan areas, postmen often travel long distances using public transport, such as buses and local trains. Expecting these employees to switch to motorcycles is impractical, given the heavy traffic, lack of secure parking at post offices, and the risk of accidents. Rural and hilly areas, on the other hand, are characterized by rugged terrain and inadequate road infrastructure, making motorcycles less suitable and even hazardous for delivery operations. The new policy also neglects critical safety and insurance concerns. India Post does not currently provide any insurance coverage for delivery staff using personal motorcycles. In the event of an accident, employees and their families are left vulnerable to financial hardship. Additionally, the directive fails to exempt blind, physically handicapped, or senior employees, further exacerbating inequities within the workforce. The lack of parking facilities at post offices adds another layer of complexity. Delivery staffs are often unable to leave their motorcycles at work overnight, forcing them to bear the additional burden of commuting with the vehicle daily, which adds to their logistical and financial strain.
To address these challenges, India Post must adopt a more comprehensive and employee-centric approach. One viable solution is to provide motorcycles to delivery staff through government subsidies or low-interest loan schemes. This would alleviate the financial burden on employees and ensure uniformity in delivery resources. Additionally, implementing an insurance policy for delivery staff using motorcycles is essential to mitigate risks and provide financial security to employees and their families. Tailored solutions should also be explored for different terrains. Infrastructure development is another critical area that requires attention. Post offices in urban areas should be equipped with secure parking facilities to accommodate motorcycles. This would not only address logistical issues but also enhance operational efficiency. Furthermore, employees with disabilities, senior employees, and those with exceptional circumstances should be exempted from mandatory mechanized delivery, ensuring equitable treatment for all. The reimbursement process for fuel and maintenance costs should be streamlined and adequately compensated to reflect market rates, thereby reducing the financial strain on employees.
India Post has long been regarded as a trusted and reliable institution, embodying the ethos of public service. The delivery staff, who form the backbone of the postal network, deserve policies that respect their dignity, address their concerns, and support their well-being. By implementing inclusive and sustainable reforms, India Post can preserve its goodwill and continue to serve as a vital lifeline for the nation. As India transitions into a digital era, it is imperative that the foundations of its postal network remain strong, equitable, and resilient. The challenges faced by postmen and GDS are not merely operational issues but reflections of broader systemic gaps that need urgent attention. By addressing these gaps, India Post can not only enhance its operational efficiency but also reaffirm its commitment to its employees and the public it serves. In doing so, it will continue to embody its motto of “Dak Seva Jan Seva”, ensuring that it remains a trusted partner in the lives of millions of Indians.
*****
Com
B.Samal, Former Organising General Secretary of the All India Postal
Employees Union Group C and one of my closest comrades and a good
thinktanker. He is now writing articles in the Odhisa English newspapers
regularly.
He come forward to contribute his articles to this blog. Thanks to Com B.Samal
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