Procedure for renewal of ATM card in Post Office without any charges - DOP clarification

 

P. Renewal of ATM cards:

The validity of ATM card issued to Account holder is 5 years. The ATM card is renewed after the expiry of ATM card when such Account holder visits Post Office requesting for renewal of ATM card. The replacement charges should not be collected from customers and such charges should be collected only for cards lost, blocked, hotlisted before the expiry of the cards. The procedure for renewal of expired ATM cards is as below:

 

1. It is mandatory for the customer to visit home SOL to get the new card.

 

2. The customer will submit a card issuance form along with the original card or its photocopy attested by the him/her with for office record.

 

3. The counter PA will check ATM card expiry date mentioned on card.

 

4. After confirming the expiry date, the counter PA will hot-list the card and will invoke the card replacement option available in Finacle and issue a new ATM card.

 

5. No charges are to be collected from the customers for renewal of expired card. 6. The charges applicable for replacement of ATM cards due to liability on customer's part like damage, loss etc will continue to be in force as per the existing rate.