The Role and Responsibilities of Multi-Tasking Staff (MTS)

The Role and Responsibilities of Multi-Tasking Staff (MTS)

The reclassification of posts within the Indian government has been an ongoing process aimed at making roles more versatile and comprehensive. One of the significant changes in this regard is the transition of erstwhile Group ‘D’ posts to the designation of Multi-Tasking Staff (MTS). This change encompasses roles such as Peon, Daftary, Jamadar, Junior Gestetner Operator, Farash, Chowkidar, Safaiwala, Mali, and others. These positions have now been grouped under MTS, and their duties have evolved to better meet the demands of modern administrative and operational needs.

Expanded Duties of MTS Personnel

While MTS staff still handle traditional support tasks, their responsibilities have expanded to ensure a smooth and efficient workflow across government departments. The duties of an MTS employee are broad and versatile, reflecting the changing landscape of administrative functions. Below is a detailed look at the expected duties for MTS personnel:

1. Physical Maintenance of Records
   Ensuring that all records in the section are properly stored, organized, and accessible.
2. General Cleanliness & Upkeep of the Section/Unit
   Maintaining the overall cleanliness of the office environment to ensure a healthy and productive workplace.
3. Carrying of Files & Other Documents
   Transporting files and papers within the building, ensuring that documents reach the appropriate sections in a timely manner.
4. Photocopying, Sending FAX, etc.
   Assisting in photocopying, faxing, and other basic office functions as needed.
5. Non-Clerical Work Assistance
   Supporting the section/unit with any non-clerical tasks, ensuring operational continuity.
6. Assisting in Routine Office Work
   This includes tasks such as handling diaries, dispatching documents, and assisting with computer-based tasks in the office.
7. Delivering Dak (Mail)
   MTS staff are also responsible for delivering internal and external mail, helping to ensure that communication within and outside the building is seamless.
8. Watch & Ward Duties
   These duties include securing the premises, ensuring rooms are locked and unlocked as needed, and maintaining overall security within the building.
9. Opening and Closing of Rooms
   Ensuring rooms and offices are properly opened and closed according to the schedule.
10. Cleaning of Rooms and Dusting Furniture
    MTS staff are tasked with cleaning offices, rooms, and dusting the furniture regularly.
11. Building and Fixture Cleaning
    Ensuring that not just the rooms but the building and its fixtures are properly cleaned and maintained.
12. Work Related to IT Qualifications (If Applicable)
    If an MTS employee has IT skills, they may assist with IT-related tasks in the office, such as basic troubleshooting or software management.
13. Driving Vehicles (If in Possession of Valid License)
    MTS staff who hold a valid driving license may also be asked to drive office vehicles as part of their duties.
14. Upkeep of Parks, Lawns, Potted Plants
    Some MTS staff may be tasked with the maintenance of outdoor areas like gardens, parks, and indoor plants.
15. Any Other Work Assigned by Superior Authority
    In addition to the above tasks, MTS staff are expected to take on any other responsibilities as assigned by their supervisors, further reflecting their adaptability and versatility.

Note on the Flexibility of MTS Duties

The list provided above is illustrative and not exhaustive. Each government department has the flexibility to add specific duties relevant to their operations, making MTS roles adaptable across various administrative functions. This ensures that the responsibilities of MTS personnel align with the unique requirements of different ministries and government bodies.

The Growing Role of MTS in Government Administration

The reclassification from Group ‘D’ to Multi-Tasking Staff is part of a broader effort to modernize the structure of government service. With the evolving nature of administrative work, the MTS designation now requires individuals to perform a variety of tasks, making them integral to the smooth functioning of government offices. These changes not only reflect a shift in how administrative duties are structured but also empower MTS employees with a wider range of responsibilities, thereby enhancing their contribution to public administration.

This expansion of duties is also aligned with the government’s goal to improve efficiency and reduce bureaucracy by centralizing a variety of tasks under one designation, ensuring that government departments operate more fluidly and effectively.

In conclusion, Multi-Tasking Staff (MTS) roles have grown significantly from their earlier, more limited scope. Today, MTS personnel are expected to handle a variety of administrative and operational duties that keep government offices running smoothly and efficiently, adapting to modern office needs while still performing traditional support roles.