Redressal of grievances filed by the Govt servants

 Redressal of grievances filed by the Govt servants

• If individual has not received a reply within one month he can ask for an interview with the next higher authority
• Such officer should immediately take action without delay.
• Representation against orders of immediate superiors should be dealt with expeditiously as possible.
• Those representations should also be considered within one month.
• The time limit is not applied in case represented again after disposal of earlier representation on the same subject.
• Appeals and petitions receive prompt attention and disposed within a reasonable time.
• If those could not be disposed within 1 month an acknowledgment or interim reply should sent to the individual.
• OM No. 25/34/68- Estt (A) dated 20.12.1968
• Submission of representations by passing the channel of communication can be treated as unbecoming of a Govt servant. This includes all forms of communications including through e mails or public grievances portal etc. (OM No 11013/08/2013-Estt A III dated 6.6.2013 & 31.8.2015)
• Advance copies of representation which does not show that all means of securing attention or redress from the lower authorities tried and exhausted should be ignored or rejected summarily.
• If the advance copy of the representation exhibits the efforts or trial or exhaustion it should be examined. It can be referred to lower authority for reports and comments.
• Ordinarily there is no justification for passing orders without ascertaining the comments of the appropriate authority. (OM 118/52-Ests dated 30.4.1952)
• No notice should be taken of a representation submitted by a relative on service matter.
• The only exception that in case of death or physical disability and the official could not represent – In such cases the relative can represent. (OM No.25/21/63-Ests(A) dated 19.9.1963)
• Disciplinary action may be taken against those violating these instructions (OM No 11013/7/1999-Estt A dated 1.11.1999 & 11013/08/2013-Estt A III dated 6.6.2013)
• Govt servants can seek redress through legal for which no permission is required.

(OM No.25/3/59-Ests (A) dated 21.4.1959 & 25/29/63-Ests(A) dated 26.11.1963)